A10 Cyclone SA Not Working? Fixes and the 3-Month Warranty
- It's broken — can I fix it myself somehow?
- Will they repair the A10 Cyclone SA PLUS for a fee?
- Is there a warranty? How do I use it?
This article is for you if you're asking these questions.
It covers what to try before you decide it's broken.
It would be a shame to treat it as broken when it isn't.
First, try the simple checks you can do yourself (VORZE's manual forbids taking it apart, repairing or modifying it yourself, so stick to checks like charging).
There's a 3-month warranty, and paid repairs are available, so this article also explains how to use them.
If you haven't bought one yet, here's my detailed review after actually using the A10 Cyclone SA PLUS:
A10 Cyclone SA: 10 Downsides and Bad Reviews (Does It Really Catch Hair?)An owner's honest VORZE A10 Cyclone SA PLUS review: 10 downsides, the bad reviews (yes, it can catch hair), and the good points compared with the A10 Piston SA.Read the article ›
[Right After You Buy] Test It While You Can Still Return a Defective Unit!
Test your A10 Cyclone SA PLUS as soon as it arrives.
If it's defective out of the box, you can get it exchanged within 8 days.
NLS accepts initial-defect claims up to 8 days after the item arrives.
Once you send it back, NLS checks its condition and exchanges it.
NLS pays the return shipping.
If a replacement isn't expected back in stock or has been discontinued, you get a refund instead.
As soon as it arrives, charge it fully and try all 7 movements with the buttons.
After that you'd have to use the 3-month warranty, which is more of a hassle.
At NLS (the official Japanese online store for RENDS/VORZE), where I bought my genuine A10 Cyclone SA PLUS, you can request a return or send an inquiry for each item from the order history on your account page.
Fixes for Each Kind of A10 Cyclone SA PLUS Problem
It won't move
If you haven't used it for a long time, it may not move.
Charge it fully, then check whether it moves.
If the lamp is blue, it's in sync mode with a VR video, so you can't run it with the buttons.
If the lamp is white, it isn't synced, so the buttons work.
Check the lamp color.
After charging, unplug the cable before testing it
A full charge takes about 5.5 hours.When it's done, unplug the cable and switch it on again.
VORZE advises against using it while it's charging, because that can cause malfunctions or damage.
It won't connect to the VR headset over Bluetooth
First, check that your VR headset is supported by Adult Festa (a Japanese VR video site).
Only the VR headsets below can sync.
A correction: you don't need one of the headsets below to sync.
You can also sync on a smartphone screen.
For the setup steps, see how to sync the A10 Cyclone SA PLUS.
- SKYWORTH-4D S801
- SKYWORTH-4D PRO-802
- DPVR-4D
- DPVR-4D Pro
If you're using one of these headsets and it still won't connect, first turn both the VR headset and the A10 Cyclone SA PLUS off and on again.
If the A10 Cyclone SA PLUS is connected to the smartphone controller app, it can't sync with the VR headset either.
The A10 Cyclone SA PLUS won't connect to my PC over Bluetooth
Check whether your PC has Bluetooth built in.
If you have another PC, check whether it connects to that one.
That tells you where the problem is.
Buying an external Bluetooth adapter to test is also a good idea.
NLS also sells a wireless adapter, so you could buy one and see whether it syncs.
When I looked on September 25, 2026, NLS's “VORZE series spare parts” options no longer included a wireless adapter.
I don't know whether it has been discontinued or is just temporarily unlisted.
The Cyclone SA +PLUS doesn't come with a wireless adapter for PC syncing either.
💡 If your PC has no Bluetooth, syncing with a smartphone is easier.
VORZE series spare parts
The connection to the PC keeps dropping
If the PC and the A10 Cyclone SA PLUS are too far apart, the connection drops more easily.
Using it within 1 meter (about 3 feet) is recommended.
It may also be a compatibility issue with that PC, so if you have a second one, check whether the connection stays stable with it.
It won't charge
The key is working out whether the charging cable or the A10 Cyclone SA PLUS itself is at fault.
So try charging with a different cable if you have one.
If that works, the cable was the problem.
Check the charging port and the USB power supply
Today's Cyclone SA +PLUS has a USB-C charging port instead of micro-USB.Before you try another cable, check which port your unit has.
Use a USB power supply rated at 1 A or more, as VORZE recommends.
At NLS, the dedicated charger for the old Cyclone SA has been discontinued.
If the cable is fine and the machine seems to be at fault, check the power lamp.
When mine was charging properly, the lamp on the power button lit up green. (VORZE's manual, checked September 2026, says it blinks green while charging, goes off when fully charged, and blinks red when the battery is low.) ↓↓
The buttons don't work
If the buttons don't work, it may be in sync mode.
When the A10 Cyclone SA PLUS lamp is blue, it's in sync mode and the buttons don't work.
If it isn't in sync mode and the buttons still don't work, check whether it moves with the smartphone controller app.
You could install the app from here (2022):
>>> NLS (adult goods store)It doesn't work on Apple iOS — only on Android.
A correction to “only on Android”:
VORZE says you can also control it from an iPhone with “BleToyBox.”
For how to get the app and what to watch out for, see the next section, “The smartphone controller app doesn't work.”
The smartphone controller app doesn't work
If you want to use the smartphone controller app and it won't work, your phone may be an Apple one.
When I tested it in 2022, the app only supported Android.
That has changed: VORZE now says you can control it from an iPhone with “BleToyBox.”
However, BleToyBox is not an official VORZE app.
On Android, search for “VORZE Controller” on Google Play and install it.
The Google Play button on VORZE's official spec page leads to a “not found” page.
Video sync works on iPhone too.
I opened the iOS app, but it didn't recognize either the A10 Cyclone SA PLUS or the A10 Piston as a device it could connect to.
Update (September 2026): If a tab on the inner case breaks
On NLS's official “VORZE series spare parts” page, the A10 Cyclone SA inner case was in stock for ¥1,672 (checked September 25, 2026).
If a tab breaks, don't keep using it as it is — replace the case.
Does the A10 Cyclone SA PLUS Have a Warranty?
The A10 Piston has no warranty, but the A10 Cyclone SA PLUS has a 3-month warranty.
A correction to “the A10 Piston has no warranty”:
the A10 Piston SA +PLUS is covered by the manufacturer's warranty.
A warranty card comes with it when you buy it new.
VORZE, the maker of the A10 Cyclone SA PLUS, says this on its official site:
“For VORZE A10 Cyclone SA units sold in Japan, if a defect occurs within the warranty period under proper use according to the user guide or other instructions, RENDS, the manufacturer, will repair or replace it free of charge, except in the cases listed below.”
“However, repairs after the 3-month warranty period are charged, and consumables (such as the built-in battery) are not covered.”
“Exclusions”
“If this warranty card and the receipt or proof of purchase are not presented with the claim.
Source: VORZE consumer support page (vorze.jp, in Japanese)
If the purchase date is not written on the warranty card, or there is no document (such as a receipt) showing the purchase date.
Faults or damage caused by handling that goes against the cautions in the user guide or on the product label, or by dropping, impact, submersion in water, etc. during use.
Damage caused by improper use, intentional acts or gross negligence, or by repairs or modifications not made by us.
Faults or damage caused by fire, earthquake, storm or flood, salt damage, lightning or other natural disasters, or by abnormal external factors such as the power supply.”
In short:
- With the warranty card and the receipt, you're covered
- You're covered if it breaks under normal use (parts such as the sleeves, USB-C cable, inner case and entrance cap aren't covered)
Always keep your receipt, just in case it breaks.
You can claim even without the warranty card
Unlike the quote above, the warranty runs for 3 months from the purchase date whether or not you have the warranty card.You still need a document that shows the purchase date, so keep your receipt.
Second-hand and handed-down units, and consumables such as the built-in battery, are not covered.
The warranty is valid only in Japan.
For what to watch out for when buying used, see my article on buying a used one.
Are Paid Repairs Available for the A10 Cyclone SA PLUS?
The A10 Piston doesn't offer them, but the A10 Cyclone SA PLUS has paid repairs.
Today the A10 Piston SA +PLUS is eligible for paid repairs too (checked on VORZE's official site on September 25, 2026).
The official site doesn't give any details on how much a repair costs.
However, USB-C Cyclone SA+PLUS units can't be repaired. Units with a micro-USB or pin-type port can't be repaired, so be careful.
“USB-C units can't be repaired” was my mistake: Cyclone SA +PLUS units with a USB-C port are eligible for paid repairs.
“*Only A10 Cyclone SA +PLUS units with a USB-C charging port are eligible for repair. Micro-USB and pin-type units are not.”
Source: VORZE consumer support page (vorze.jp, in Japanese)
The A10 Cyclone SA PLUS page on the VORZE site says:
“For VORZE A10 Cyclone SA units sold in Japan, if a defect occurs within the warranty period under proper use according to the user guide or other instructions, RENDS, the manufacturer, will repair or replace it free of charge, except in the cases listed below.”
Source: VORZE consumer support page (vorze.jp, in Japanese)
Back in July 2022, the contact page said:
“*Paid repairs for the A10 Cyclone SA+PLUS are temporarily suspended.”
Source: VORZE consumer support page (vorze.jp, in Japanese)
At the time, they said they'd announce when repairs restarted, so I suggested sending a message through the contact page anyway.
Paid repairs are being accepted
The suspension notice above is old: as of September 25, 2026, VORZE is accepting paid repairs for the Cyclone SA +PLUS.Apply through VORZE's official contact form, choosing “Warranty/Repair” as the type of inquiry.
Having the product name, when you bought it and the symptoms ready makes things go smoothly.
The maker may decline a repair at its discretion.
Here's the contact page:
Back in 2022, I also suggested emailing the shop before going to the manufacturer.
The process goes like this: first, you send the broken A10 Cyclone SA PLUS to the manufacturer.
Then they send you a quote.
The cost depends on what's wrong.
If you're happy with the quote, they start the repair — that's roughly how it works.
How to Use the A10 Cyclone SA PLUS Warranty
In 2022, the first step I recommended for the 3-month warranty was emailing the shop you bought it from.
Who to contact if you bought from NLS
That advice has changed. Here's who handles what now:- Damage or initial defects within 8 days of delivery: NLS
- Manufacturer's warranty and paid repairs: ask RENDS, the manufacturer, directly through the contact form on VORZE's official website
Your NLS account page is here:
>>> NLS (adult goods store)If you bought from NLS (in business since 2000), you can send an inquiry about each item from your account page.
NLS will tell you the right way to handle it.
That's why I recommend buying from NLS.
They may point you to the manufacturer, but it's reassuring to be told what to do up front.
How to Keep Your A10 Cyclone SA PLUS from Breaking
Wipe off the lotion properly
The A10 Cyclone SA PLUS is not waterproof.
The A10 Cyclone SA PLUS gets hot unless you use plenty of lotion.
So wipe the lotion off properly after use.
Riding it cowgirl-style or sitting is fine, but in missionary position, lotion can run into the machine.
Once you get used to it, you'll learn how to use it without lotion getting inside, so don't worry.
Modifying it to use an open-ended sleeve also raises the risk of breaking it, so be careful.
Damage caused by modifications isn't covered by the warranty.
Here's how to modify it
A10 Cyclone SA Mods: Do They Really Double the Pleasure?VORZE A10 Cyclone SA PLUS mods: other brands' strokers users swear by, what failed for me, sleeve tricks, monitor arms, AC power and controller hacks.Read the article ›
Use a mount
Holding it in your hand always carries the risk of dropping it.
Dropping it is the number one cause of breakage.
I recommend NLS's Den-Ona Holder mount.
It cost ¥1,900 when I wrote this in 2022, and since it also stops you dropping the machine, I thought it was well worth buying.
NLS's Den-Ona Holder now costs ¥2,156 and is not scheduled to be restocked (checked September 25, 2026).
On the same day, these two alternatives were in stock at NLS:
- Electric masturbator holder (¥2,288): holds the Cyclone SA +PLUS
- Fabric Den-Ona Holder (¥594): only just big enough to hold the Cyclone SA +PLUS
I compare other ways to mount it in how to mount the A10 Cyclone SA.
It also holds the A10 Cyclone SA PLUS upright, so lotion doesn't run into the machine.
It holds it firmly, so the VR feels far more immersive too.
But don't get so absorbed that you don't notice your sister walking into the room.
Den-Ona Holder
Charge it even when you're not using it for a long time
Leaving the A10 Cyclone SA PLUS unused and uncharged for a long time is bad for it.
It's like how a laptop sometimes won't start at all if you never charge it.
Same thing here.
I recommend charging it regularly.
If you haven't bought one yet, here's my detailed review after actually using the A10 Cyclone SA PLUS:
A10 Cyclone SA: 10 Downsides and Bad Reviews (Does It Really Catch Hair?)An owner's honest VORZE A10 Cyclone SA PLUS review: 10 downsides, the bad reviews (yes, it can catch hair), and the good points compared with the A10 Piston SA.Read the article ›